Purpose:
This position supports the Regional Biomedical Services department. This opportunity requires participation in in-person activities and/or performing work in a Red Cross facility. Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
Responsibilities:
- Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
- Direct donor to next step of donation or options for future donations if deferred.
- Model excellent customer service behaviors.
- Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
- Learn and share the Red Cross story, including the mission, vision, and values
- Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
- Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
- Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
- Responsible to inform donors of current and upcoming donation promotions
- May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up
- Activities as directed
Qualifications:
- Must be 16 years of age or older
- Ability to display the utmost professionalism and communication skills
- Extremely comfortable working with people from diverse communities and backgrounds
- Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass,Donor App.
- Ability to explain/teach technology to donors and fellow volunteers
- Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
- Willingness to comply with current public health and Red Cross policies
Development Opportunity:
- Gain valuable training and experience while providing an invaluable service to your community
- Network and meet new people
- Develop customer service skills that last a lifetime
Training:
- Onboarding with the American Red Cross Biomedical Dept
- Online Blood Drive Volunteer Training in EDGE
- Ongoing training and refresher course
Upcoming Blood Donor Ambassador Shifts (If theses shifts fit your schedule) Please apply.
Friday, September 18, 2026
Washington, PA 15301
Shift: 12:00 PM - 5:00 PM
Tuesday, November 10, 2026
Eighty Four, PA 15330
Shift: 10:00 AM - 3:00 PM
Friday, November 13, 2026
Washington, PA 15301
Shift: 12:00 PM - 5:00 PM
Watch our video to learn more: Blood Donor Ambassador
Details
- Available Times: Weekdays daytime
- Commitment Details: 1+ shift every 3 months for 6 months, renewable.
- Recurrence: Recurring
- Volunteers Needed: 3
- Cause Areas: Community Development, Health & Medicine
- Benefits: Training Provided
- Good For: Teens, Age 55+, International Volunteers
- Participation Requirements: Background Check, Attend Orientation
- Age Requirement: 16+