The Bureau of Talent Acquisition, Posting Development Division is seeking a motivated candidate to lead critical hiring system support operations as NEOGOV Support Supervisor. In this role, you will be responsible for guiding a skilled team, troubleshooting technical challenges, and driving system improvements. Work includes collaborating with a variety of partners to help improve the experiences of applicants and employees every day. Take the next step in your career and shape successful workforce solutions with us!
This position leads the NEOGOV Support Section to provide reliable support for staff, applicants, and hiring processes. It combines supervisory work, system administration, problem solving, and collaboration with internal and external partners. As NEOGOV Support Supervisor, you will perform the following duties:
- Staff Supervision: Direct, assign, and review work; provide training to ensure staff understand requirements, achieve expectations, and progress towards goals
- System Administration: Manage user account access, make system wide updates, and review enhancement notices to identify when business processes are affected
- Issue Resolution: Analyze escalated applicant concerns, complex account and testing issues, and technical problems to identify and implement appropriate solutions
- Partner Collaboration: Liaise with enterprise systems, data analytics, and vendor staff to address errors, upgrades, testing concerns, and service needs
- Reporting and Monitoring: Create and review reports to track hiring process metrics and ensure any potential errors are found and resolved
- Policy Guidance: Interpret policies and regulations, develop user guides, and make recommendations as needed
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to an approved Commonwealth office location. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Organization or Location Restrictions:
- This posting is restricted to Office of Administration employees only.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Human Resource Analyst 1 or Equal Opportunity Specialist 1 (Commonwealth titles); or
- Two years of analytical experience that includes one year of professional human resource or equal opportunity experience, and a bachelor’s degree; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
This position is not subject to the provisions of a collective bargaining agreement or memorandum of understanding.
You must be eligible for selection in accordance with merit system employment regulations.
Recruitment Methods:
- Applicants must meet one of the following methods to be considered for this vacancy:
- Promotion Without Exam
- Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.)
- Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
- Voluntary Demotion
Promotion Without Examination (PWOE):
- Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
- Human Resource Analyst 1
- Equal Opportunity Specialist 1
- Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
- The promotion without examination requirements are issued in accordance with merit system employment regulations.
- Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
- Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.