Job#: 3057738
Job Description:
Genetec Support Engineer
Location: Pittsburgh, PA
Work Arrangement: Onsite four days per week
Contract Duration: 12 months
Start Date: As soon as possible
Position Overview
We are seeking an experienced Genetec Support Engineer to support and maintain an integrated physical security environment spanning more than 100 locations. This position will be responsible for the end-to-end administration, reliability, security, and ongoing development of enterprise access-control and video-management systems.
The ideal candidate has hands-on experience supporting large, multi-site Genetec environments and can effectively troubleshoot issues across physical security hardware, software, network connectivity, and third-party integrations. This individual will work closely with facilities, security operations, network teams, vendors, and other stakeholders to deliver reliable physical security services at scale.
Key Responsibilities
Candidates must hold the following certifications to engage Genetec support:
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Job Description:
Genetec Support Engineer
Location: Pittsburgh, PA
Work Arrangement: Onsite four days per week
Contract Duration: 12 months
Start Date: As soon as possible
Position Overview
We are seeking an experienced Genetec Support Engineer to support and maintain an integrated physical security environment spanning more than 100 locations. This position will be responsible for the end-to-end administration, reliability, security, and ongoing development of enterprise access-control and video-management systems.
The ideal candidate has hands-on experience supporting large, multi-site Genetec environments and can effectively troubleshoot issues across physical security hardware, software, network connectivity, and third-party integrations. This individual will work closely with facilities, security operations, network teams, vendors, and other stakeholders to deliver reliable physical security services at scale.
Key Responsibilities
- Administer and maintain Genetec Security Center across access-control and video environments.
- Add, modify, configure, and support cameras, controllers, readers, intercoms, and related security hardware.
- Manage user accounts, roles, permissions, and access throughout the user lifecycle.
- Apply least-privilege principles and maintain systems in support of audit and compliance requirements.
- Troubleshoot connectivity, configuration, and mechanical failures involving controllers, readers, cameras, and intercom endpoints.
- Coordinate with vendors and internal technical teams to resolve complex system issues.
- Plan and execute system updates, patches, and firmware upgrades.
- Validate rollback procedures, testing results, and change-management documentation.
- Provision and manage intercom systems through Genetec Sipelia, including call routing, audio quality, and system availability.
- Develop operational reports covering system events, alarms, access audits, availability, and performance.
- Manage third-party plug-ins, including video analytics and biometric integrations.
- Validate plug-in compatibility, performance, and licensing requirements.
- Support key-management systems and workflows, including auditing, chain-of-custody controls, and incident procedures.
- Maintain configuration standards, technical documentation, support runbooks, and knowledge-base materials.
- Partner with facilities, security operations, and network teams to identify and resolve cross-domain issues.
- Hands-on experience supporting Genetec Security Center within a multi-site or multi-region enterprise environment.
- Experience with device provisioning, camera configuration, access-control configuration, user and role administration, firmware updates, patching, and incident troubleshooting.
- Strong familiarity with physical security technologies and platforms such as:
- Genetec ClearID
- Axis
- Mercury
- 2N
- HID
- Fargo
- Life Safety Power
- Idemia
- Princeton Identity
- KeyWatcher
- Traka
- Assa Abloy
- Experience working with vendors and cross-functional teams in a change-controlled environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Clear communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Customer-focused approach to system support and issue resolution.
Candidates must hold the following certifications to engage Genetec support:
- ClearID Administrator
- Omnicast Advanced Administrator
- Security Center Enterprise Certification
- Security Center System Upgrade and Migration Certification
- Synergis Advanced Administrator
- Experience supporting system conversions or migrations, including platform consolidations, controller or reader transitions, and camera-fleet refreshes.
- Knowledge of OSDP, SIP, TCP, SQL, HTTPS, reverse-transfer printing, RFID encoding, and facial biometrics.
- Experience with video analytics, biometric authentication workflows, and third-party plug-in lifecycle management.
- Experience developing technical standards, creating operational runbooks, and supporting or coaching Level 1 and Level 2 support teams.
- Genetec Security Center
- Genetec Sipelia and ClearID
- Axis, Mercury, 2N, HID, Fargo, and Life Safety Power
- Idemia and Princeton Identity
- KeyWatcher, Traka, and Assa Abloy
- SQL
- TCP, HTTPS, SIP, and OSDP
- RFID and biometric technologi
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.