NOTE: This posting will close on NOVEMBER 3, 2026 or after a total of 50 applications are received, whichever occurs first.
Bring your curiosity, organization, and communication skills to a career that keeps Pennsylvania moving. The Clerical Assistant 3 position with the Department of Transportation, Bureau of Motor Vehicles offers engaging work that combines research, customer service, and record management. You will help solve complex issues, provide accurate information, and support important public services. If you enjoy meaningful work and variety in your day, this could be the perfect opportunity for you.This position supports the accuracy of vehicle and related records by conducting research, processing transactions, responding to customer inquiries, and preparing correspondence. Work involves independent decision-making, record maintenance, customer service, and communication with both internal and external stakeholders. As a Clerical Assistant 3, you will perform the following duties:
- Record Research: Investigate inquiries, review records and documentation, determine accuracy, and provide information to customers and work units
- Data Management: Update, correct, create, and maintain vehicle records using the CARATS system and supporting documentation
- Customer Support: Respond to phone calls, electronic messages, and correspondence while resolving questions and discrepancies
- Priority Processing: Review, process, reject, and complete time-sensitive transactions, requests, and executive correspondence
- Written Communication: Research, draft, proofread, and issue letters that explain requirements, decisions, and vehicle-related information
- Reporting Duties: Maintain files, logs, spreadsheets, and reports to support workflow tracking, productivity, and management review
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You will not have the option to telework in this position
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be able to perform essential job functions.
In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.