Crisis Clinician III - 988 Chat/Text

UPMC’s resolve Crisis Service in partnership with 988/Lifeline is looking for a Crisis Clinician III to join our Crisis Chat Text Program to help serve Allegheny County consumers. Our Chat Text program provides emotional support to individuals experiencing emotional distress through online chat and text-based platforms. The position combines leadership responsibilities with direct department support. Time will be split approximately 50/50 between coaching and supervising up to five direct reports and responding to crisis chats and texts as a crisis team member

This position works on site at resolve Crisis Services, rotating hours to provide 24/7 service. This position does require weekends as well as holidays as needed.

Crisis Clinicians are Sign on Bonus eligible!

$3,500 with a 2 year commitment

$5,000 with a 3 year commitment

Responsibilities:

·       Manages caseloads and completes face-to-face crisis assessments.

·       Obtains clinical information and maintains accurate documentation and required paperwork.

·       Provides supportive counseling and referral recommendations to promote consumer stability.

·       Responds to calls from consumers, community members, natural supports, and clinical services.

·       Effectively manages crisis situations and shift crossovers.

·       Serves as lead clinician, overseeing daily departmental functions and providing case consultation.

·       Collaborates with Clin III staff and supervisors regarding clinical needs.

·       Conducts case and chart reviews to ensure accuracy and compliance.

·       Obtains authorizations/precertification for consumers transitioning to residential services.

·       Participates in staff, disciplinary, interdisciplinary, and high-utilizer meetings.

·       Assists with orientation, staff development, and administrative duties.

·       Manages billing through the Batch Handler.

·       Functions as a member of the leadership team under the direction of the supervisor.

·       Provides oversight and support for up to five direct reports.

·       May be cross-trained to provide leadership support to additional departments as program needs evolve.

·       Conducts regular supervision and monthly rounding with direct reports.

·       Participates in the employee performance review (EPR) process.

·       Identifies and helps address employee relations and human resources matters in a timely and proactive manner.

·       Provides coaching, guidance, and support to direct reports and other staff members as appropriate.

·       Attends leadership meetings and other scheduled organizational meetings.

·       Participates in administrative and operational responsibilities that support the ongoing needs of the program.

·       Contributes to departmental initiatives and collaborates with leadership to promote effective program operations.

·       Bachelor’s Degree in Psychology, Counseling or Social Work with three years of crisis experience or Master’s degree in Psychology, Counseling or Social Work with two years mental health direct care experience.  

·       Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience. (Preferred other fields of study include: Social Work, Psychology, Gerontology, Sociology, Anthropology, Criminal Justice, Theology, Nursing, Counseling/Guidance, Education)

·       ATTENTION: A COPY OF YOUR BACHELOR’S OR MASTER'S TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.

·       Relevant experience includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.

·       Experience in mental health crisis intervention, case management, or in home therapy preferred.

·       Excellent, recovery-oriented interpersonal relations

·       Licensure in social work or professional counseling is preferred.

·       Crisis experience preferred.

·       Experience with crisis chat/text services is a plus.

·       Must be comfortable having difficult conversations.

·       Strong coaching skills.

·       Ability to hold team members accountable for their professional development.

·       Positive attitude and ability to help foster a positive culture.

Licensure, Certifications, and Clearances:

·       Cardiopulmonary Resuscitation (CPR)

·       Comprehensive Crisis Management (CCMC)

·       Act 31 Child Abuse Reporting with renewal

·       Act 33 with renewal

·       Act 34 with renewal

·       Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran