Community Empowerment Navigator

The Community Empowerment Navigator (Case Manager) is a key member of SisTers PGH’s direct-services team and provides trauma-informed, culturally responsive case management and resource navigation to transgender, nonbinary, and gender-diverse community members.

This is a fully in-person position primarily stationed at Stonewall Inn Pittsburgh, SisTers PGH’s downtown community resource center. Stonewall Inn Pittsburgh serves as the Community Empowerment Navigator’s primary work location and home base.

The Community Empowerment Navigator provides case management and resource navigation to participants across three SisTers PGH programs:

• Stonewall Inn Pittsburgh – SisTers PGH’s downtown community resource center and the Navigator’s primary work location.
• Monica Roberts Place – SisTers PGH’s eight-unit apartment building providing longer-term housing and ongoing supportive services to program participants.
• Project T – SisTers PGH’s transitional housing program supporting participants working toward stability and independent living.

In addition to being stationed at Stonewall Inn Pittsburgh, the Community Empowerment Navigator will have regularly scheduled days each week to be stationed at Monica Roberts Place and Project T to provide direct case management and participant support.

The ideal candidate is compassionate, organized, dependable, community-centered, and able to maintain clear professional boundaries. They will bring a strong understanding of transgender and gender-diverse communities and the barriers that can affect access to housing, healthcare, employment, public benefits, and other resources.

Primary Responsibilities

The Community Empowerment Navigator will:

• Provide individualized case management and resource navigation to program participants at Stonewall Inn Pittsburgh, Monica Roberts Place, and Project T.
• Conduct intake, needs assessments, individualized goal planning, referrals, follow-up, and ongoing participant support.
• Maintain an active caseload and provide consistent follow-up based on participant needs and established service plans.
• Connect participants with housing, employment, healthcare, behavioral health, transportation, food assistance, identification documents, public benefits, legal resources, education, and other community services.
• Meet directly with community members accessing services through Stonewall Inn Pittsburgh.
• Conduct participant and resident check-ins at Monica Roberts Place and Project T during scheduled on-site days.
• Work with housing-program participants to identify barriers, establish goals, connect to resources, and support progress toward stability and greater independence.
• Assist participants with employment and housing-stability goals, healthcare access, benefits, identification documents, transportation needs, and other individualized goals.
• Maintain timely, accurate, and confidential case notes, service records, referrals, participant documentation, and required program data.
• Document participant interactions and services in SisTers PGH’s designated case-management and recordkeeping systems.
• Follow up with participants regarding referrals, appointments, service plans, and identified goals.
• Coordinate internally with program staff and organizational leadership to ensure participants receive appropriate wraparound support.
• Develop and maintain relationships with external service providers, government agencies, healthcare providers, housing resources, employers, and community organizations.
• Make appropriate referrals for participants requiring behavioral health or other specialized services outside the scope of the Navigator position.
• Participate in case consultation, staff meetings, program meetings, training, supervision, and organizational planning as required.
• Maintain confidentiality, appropriate professional boundaries, ethical standards, and trauma-informed practices.
• Identify urgent participant needs and appropriately escalate safety concerns, crises, or other significant issues according to SisTers PGH policies and procedures.
• Assist with tracking program outcomes, service utilization, referrals, participant progress, and other information required for organizational reporting and evaluation.
• Perform other related duties consistent with the Community Empowerment Navigator position and the evolving needs of SisTers PGH’s programs and participants.

Program Coverage and Housing Site Responsibilities

The Community Empowerment Navigator provides case management across SisTers PGH’s continuum of community and housing programs.

Although Stonewall Inn Pittsburgh is the primary work location, regular on-site coverage at Monica Roberts Place and Project T is an essential responsibility of this position.

Stonewall Inn Pittsburgh

Stonewall Inn Pittsburgh is SisTers PGH’s downtown community resource center and serves as the Community Empowerment Navigator’s primary workstation and home base.

While stationed at Stonewall Inn Pittsburgh, the Navigator will provide case management, resource navigation, referrals, follow-up, and other direct support to community members and program participants accessing services through the resource center.

Monica Roberts Place

Monica Roberts Place is SisTers PGH’s eight-unit apartment building providing longer-term housing for program participants.

Residents live independently and on a longer-term basis; however, SisTers PGH continues to provide case management, resource navigation, referrals, goal planning, and supportive services based on individual resident needs.

The Community Empowerment Navigator will have a scheduled day each week to be stationed at Monica Roberts Place.

During this time, the Navigator will:

• Meet directly with residents.
• Conduct scheduled and as-needed resident check-ins.
• Provide individualized case management.
• Follow up on goals and service plans.
• Assist residents with resources, referrals, and service connections.
• Support housing stability and independent-living goals.
• Complete required case-management documentation.
• Coordinate with program staff regarding resident needs.
• Identify and respond appropriately to emerging participant needs.

Project T

Project T is SisTers PGH’s transitional housing program, providing temporary supportive housing and structured services to program participants working toward greater stability and independent living.

The Community Empowerment Navigator will have a scheduled day each week to be stationed at Project T.

During this time, the Navigator will:

• Meet directly with program participants.
• Conduct case-management appointments and participant check-ins.
• Assist participants in developing and progressing toward individualized goals and service plans.
• Provide resource navigation and referrals.
• Support employment, housing, healthcare, benefits, and independent-living goals.
• Follow up on referrals and participant needs.
• Complete required case-management documentation.
• Coordinate with Project T program staff.
• Identify barriers and help participants develop strategies for overcoming them.

Together, these responsibilities allow the Community Empowerment Navigator to provide consistent case-management support across SisTers PGH’s community resource center, transitional housing program, and longer-term housing program.

Regular Schedule

This is a 29-hour-per-week, fully in-person position.

The regular work schedule is:

Monday: 10:00 AM – 6:00 PM

Tuesday: 10:00 AM – 3:00 PM

Thursday: 10:00 AM – 6:00 PM

Friday: 10:00 AM – 6:00 PM

Stonewall Inn Pittsburgh serves as the employee’s primary work location.

The schedule will include a designated day each week at Monica Roberts Place and a designated day each week at Project T for direct case-management services and participant support.

Specific housing-site assignments will be established by SisTers PGH leadership and may be adjusted based on participant needs, emergencies, program operations, staffing, and other organizational needs.

Transportation and Site Travel

Because this position requires regularly scheduled work at multiple SisTers PGH locations, reliable transportation is required.

The Community Empowerment Navigator must be able to reliably travel between Stonewall Inn Pittsburgh, Monica Roberts Place, and Project T and report to each assigned location according to the established work schedule.

A personal vehicle is not required; however, the employee must have a dependable means of transportation that allows them to arrive at each assigned program location reliably and on time.

Employees who use a personal vehicle for required work-related travel between SisTers PGH program locations may receive approved parking reimbursement associated with those visits. Free parking is available at designated housing-program locations.

Public transportation assistance, including a monthly transit pass, may also be available upon request, subject to availability and organizational resources.

Regular travel between SisTers PGH program locations and the ability to report to scheduled housing-site assignments are essential functions of the Community Empowerment Navigator position.

Minimum Qualifications

Applicants should demonstrate:

• Experience providing case management, resource navigation, social services, peer support, community outreach, housing support, or other direct services.
• Demonstrated experience working with transgender, nonbinary, LGBTQ+, BIPOC, low-income, unhoused, or otherwise marginalized communities.
• Understanding of trauma-informed, harm-reduction, culturally responsive, and participant-centered approaches.
• Strong interpersonal and communication skills.
• Ability to establish supportive relationships while maintaining appropriate professional boundaries.
• Strong organizational, documentation, and time-management skills.
• Ability to manage multiple participants, referrals, appointments, follow-up responsibilities, and deadlines.
• Ability to maintain confidentiality and handle sensitive participant information responsibly.
• Comfort working independently as well as collaboratively within a multidisciplinary team.
• Reliable attendance and ability to work the established in-person schedule.
• Reliable transportation and the ability to travel between SisTers PGH program locations as required.

Preferred Qualifications

Ideal candidates will bring one or more of the following:

• Demonstrated experience working directly with transgender, nonbinary, and gender-diverse communities, particularly Black and Brown trans communities.
• Strong knowledge and understanding of the social, economic, housing, healthcare, employment, and systemic barriers affecting transgender and gender-diverse people.
• Previous professional case-management experience.
• Experience working within housing, homelessness, behavioral health, social services, HIV services, LGBTQ+ services, or community-based nonprofit programs.
• Knowledge of Pittsburgh and Allegheny County social-service systems and community resources.
• Familiarity with electronic case-management, documentation, or participant-record systems.
• Lived and/or professional experience that contributes to a strong understanding of the communities SisTers PGH serves.

Formal education is valued, but relevant professional, community-based, and lived experience will also be considered.

Compensation

$23.00 per hour for 29 hours per week.

At the established schedule, the position provides approximately $34,684 in annualized gross wages, before taxes and applicable deductions.

Workplace Expectations

SisTers PGH is committed to maintaining a workplace and service environment grounded in dignity, accountability, confidentiality, professionalism, harm reduction, and respect.

Employees are expected to follow organizational policies and procedures, maintain professional boundaries with program participants, complete required documentation, communicate concerns through appropriate supervisory channels, maintain reliable attendance, and contribute to a safe and supportive environment for participants and colleagues.

Our Commitment to Representative Leadership

SisTers PGH is proudly Black and trans-led, and we believe the people most impacted by inequity should have meaningful opportunities to participate in the work of building solutions for their communities.

Transgender, nonbinary, and gender-diverse people are strongly encouraged to apply. We particularly encourage applications from Black, Brown, Indigenous, and other people of color, as well as people with lived experience connected to the communities and systems our organization serves.

Applicants are evaluated based on their qualifications, experience, skills, and ability to successfully perform the responsibilities of the position.

Equal Employment Opportunity

SisTers PGH is committed to equal employment opportunity. Qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other status protected by applicable law.