Admissions Liaison

Position Summary

Reporting to the Deputy Director, the Admission Liaison is responsible for leading census development and occupancy management to achieve financial goals of the facility while also maintaining compliance in accordance with local, state and federal standards and regulations, established facility policies and procedures. This role is responsible for developing and nurturing professional relationships with case managers, physicians and clinicians in acute care hospitals; educating staff, patients and families regarding rehabilitation services provided by our centers. In addition, this position will assess patients with rehab diagnosis, on-site at referring hospitals for admission to the rehab hospital and manage the referral process. This position may require working beyond normal working hours and on weekends and holidays when necessary. 

Duties

• Creates target lists of contacts and decision makers with assigned external partners; develops relationships, provides excellent customer service and educates referral sources on services provided by the external partner.
• Develops strategies to grow market share in core business lines in assigned hospitals; creates quarterly goals and objectives and submits to supervisor.
• Builds and maintains professional relationships with case managers, physicians, and discharge planners in referring hospitals, post-acute facilities, and community providers to facilitate patient referrals.
• Coordinates between the referring and receiving facilities, ensuring a clear exchange of clinical information for continuity of care.
• Verifies patient insurance coverage and benefits and ensure necessary pre-authorizations for admission to the facility.
• Analyzes referral patterns and market data to identify opportunities for service development and report findings to leadership.
• Provides accurate records of referral and admission activities in compliance with healthcare regulations and internal policies.
• Maintains current hospital profiles and timely recording of activities and interactions in databases.
• Retains working knowledge of the facilities practices related to all pay status types (i.e. Medicare A, Medicaid, Private Insurance, Veteran’s Administration contracts, hospital contracts, etc.)
• Identifies, develops, and implements education in collaboration with hospital administrators, physicians, medical team members and other health care professionals, including certified designated requesters.
• Conducts referral follow-up, internal comprehensive debriefs and hospital after action reviews.
• Adjusts schedule as needed to attend meetings or conduct training for all appropriate hospital shifts.
• Updates clinical and administrative documentation, including electronic systems, with accurate, real-time, appropriate information according to established practices and procedures.
• Participates in all appropriate meetings, in-person, on-site, or remote, as defined by leader.
• Shares feedback, solutions, and ideas to leadership, including identification of training needs on a routine basis.
• Coordinates admissions and transitions of care.
• Communicates bed availability and service capabilities with stakeholders.
• Participates in census development and occupancy goals.
• Attends community networking events, healthcare fairs, and professional association meetings.
• Participates in the development of the marketing plan, including a calendar of marketing initiatives, with the Executive Team.
• Partakes in the on-call rotation with the Admissions Coordinators and Admissions Supervisor.
• Performs other related duties as required and assigned by the Deputy Executive Director.

Knowledge

• Medicare, Medicaid, Managed Care, Private Pay, Hospice, and insurance authorization processes.
• CMS regulations, long-term care admissions, and reimbursement methodologies.
• Nursing and medical practices and procedures, as well as laws, regulations, and guidelines pertaining to long-term care. 

Skills

• Microsoft Office Suite.
• Electronic Health Records (EHR) 

Abilities

• Exhibit outstanding clinical, customer service, and collaboration skills.
• Demonstrate competency with the preadmission process including assessments and relationship building in a rehabilitation setting or in another post-acute care setting.
• Make independent decisions when circumstances warrant such action.
• Communicate effectively, both orally and in writing.
• Work past normal working hours and on weekends and holidays as necessary.
• Assist in evacuation or residents during emergency situations.
• Maintain composure in stressful situations.
• Be organized and efficient.
• Coordinate meetings, as well as set and achieve goals.
• Move intermittently throughout the workday.
• Travel between all four Centers and to hospital partners. 

Minimum Requirements

• Associates degree in Business, Healthcare, or a related field.
• Two (2) years of experience in census development in a nursing home or other health care facility.

A current valid driver’s license is required for outreach activities.

It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status, and drug/medical examinations as required for the position. The pre-employment drug screen must be completed within 48 hours of the acceptance of the conditional offer of employment.

Residency

Allegheny County within 1 year.

Veterans' Preference

Will be awarded to eligible candidates.

How to Apply

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.