We are looking for a Customer Service Representative to support customers from our Pittsburgh, Pennsylvania location through a Contract - hire opportunity. In this role, you will serve as a primary point of contact for callers, provide timely assistance, and ensure each interaction is handled with professionalism and care. The ideal candidate is comfortable managing a high volume of communication, entering order details accurately, and delivering dependable service in a call center environment. Monday - Friday on site 8:30am - 5pm, pay range $20 - $25/hr based off experience.
Responsibilities
- Respond to incoming customer calls with professionalism, empathy, and clear communication.
- Assist customers with questions, service needs, and general support while working to resolve issues efficiently.
- Enter orders and update customer information accurately within designated systems.
- Handle both inbound and outbound calls as needed to support service follow-up and issue resolution.
- Maintain detailed and accurate records of customer interactions, requests, and outcomes.
- Escalate complex concerns to the appropriate team members when additional support is required.
- Contribute to a positive customer experience by meeting service expectations and following established call center procedures.